Frequently Asked Questions

What is a digital planner?
A digital planner is a downloadable file (usually PDF) that you can use on any device — tablet, phone, or computer. You can fill it in digitally using apps like GoodNotes, Notability, or Adobe Acrobat, or simply print it out at home.

        
How do I receive my planner after purchase?
As soon as your payment is confirmed, you'll receive an email with a download link. Your planner is available instantly — no waiting, no shipping.

        
Can I print my planner?
Absolutely! All Joure planners are print-ready. Simply open the PDF and print as many copies as you like from any home or office printer.

        
What devices can I use my planner on?
Any device that can open a PDF — including iPad, iPhone, Android tablets, laptops, and desktop computers. We recommend using a PDF annotation app like GoodNotes or Notability on iPad for the best experience.

        
Do I need any special software?
No special software is required. Any free PDF reader (like Adobe Acrobat Reader) works perfectly. For digital writing/annotation, apps like GoodNotes (iOS) or Xodo (Android/Windows) are popular choices.

        
Can I share my planner with others?
Each purchase is licensed for personal use only. If someone else would like a copy, we'd love for them to grab their own at joure.store — it helps us keep creating new planners!

        
Do you offer refunds?
Because our products are digital downloads, we're unable to offer refunds once the file has been accessed. If you have a technical issue with your download, please reach out via our Contact page and we'll sort it out for you.

        
I didn't receive my download email — what should I do?
First, check your spam or junk folder. If it's not there, head to our Contact page and send us a message with your order number — we'll get it to you right away.